At RENNE JEWELRY, your satisfaction is paramount to us. We devote extensive time and meticulous craftsmanship to create exceptional jewelry of the highest caliber. Each piece receives our utmost attention to detail. If, for any reason, you are not fully satisfied with your jewelry, please reach out to us promptly. We are committed to providing you with the best service possible.
You can contact us through email at rennejewelry@gmail.com or by calling us at 052-5520331. We are here for you and ready to assist you.
Cancelling a transaction
The cancellation of a transaction will be carried out in compliance with the Consumer Protection Regulations (Transaction Cancellation), 2010-2010, and the Consumer Protection Law, 2010-1981.
Returns and exchanges conditions
We offer store credit within a period of 14 days from the delivery date of the jewelry. To be eligible for credit, the jewelry must be unused, undamaged, and returned in its original packaging. Once the jewelry has been inspected and meets these criteria, the store credit will be provided.
Please note
The following categories of jewelry are not eligible for return or exchange: Jewelry with a personalized design, jewelry engraved according to the customer's request, jewelry that includes customization or design on demand, differing from what is presented on the website, jewelry that has undergone alterations or changes to the setting, such as increasing or reducing the size of existing stones or adding additional stones, engagement ring, items that are on sale or offered at a discounted price.
Please carefully consider these conditions before making a purchase, as these items cannot be returned or exchanged.
A telephone transaction is considered a physical purchase in a store.