At RENNE, we are committed to providing you with high-quality jewelry and ensuring that each piece is unique.

Please familiarize yourself with our warranty policy

Orders

You can place orders through our website at any time.
Each piece of jewelry is custom-designed according to your order, and production time typically takes between 7-14 business days.
If you choose to collect your jewelry from our store, we will notify you when it is ready for pickup.
For orders with delivery within Israel, please allow an additional 3-5 business days for shipping, in addition to the production time. We will send you an email with a tracking number once the package is dispatched.
During holidays or busy periods, orders may take longer to process. If your order is expected to be delayed, we will contact you with updated information.
Custom Orders:

Custom order jewelry will be delivered within 4 weeks from the order date.
The design process will be determined in advance through a meeting at our office in Ramat Gan. We will base the production process on an existing design available in-store or through electronic imaging and various publications featuring our jewelry.
For personalized designs, we can provide visualizations in pictures and/or videos with one round of changes allowed.
Please note that while video simulations aim to represent the final product, there may be slight variations between the simulation and the actual piece.
Any additional changes beyond the initial round may be accommodated at an additional cost, subject to our discretion.

Responsibility

Our warranty is valid for one year from the date of purchase.
The warranty covers jewelry repairs resulting from reasonable use and natural wear and tear.
We highly recommend insuring your jewelry through an insurance company of your choice starting from the moment you receive it.
The warranty does not cover damages caused by misuse, improper care, accidents, or intentional damage.
Repairs or alterations performed by anyone other than our team are not covered by the warranty.
The warranty does not apply to lost, dropped, or stolen jewelry and/or diamonds.
It does not covers the loss, falling out, or damage of stones, even if the damage occurred without your knowledge or awareness.
Please feel free to reach out to us if you have any further questions or require assistance.

At RENNE, we strive to provide high-quality jewelry and ensure customer satisfaction. Please familiarize yourself with our warranty policy:

Repairs

Repairs can be sent to us by appointment, with the shipping cost and responsibility borne by the customer. Any repairs not covered by the warranty will incur an additional cost. Once we receive the item, we will contact you to discuss the nature of the repair and provide an estimate. Repair duration typically ranges from 7-21 business days.

General Repair Price List:

  • Finish/refreshing and polishing/rhodium: NIS 50-200
  • Placement reinforcement: NIS 50
  • Engraving: NIS 75-250
  • Additional length for a normal chain: NIS 100-200
  • Soldering a broken chain: NIS 100
  • Bracket replacement (size or shape): NIS 150

Resize

Some jewelry pieces cannot be resized. Please ensure the size is correct before making a purchase. For resizing inquiries, please contact our office at mobile 0525520331.

Rings: Certain rings cannot be resized once they are made. Please verify before purchasing. For eligible rings, resizing (up to 2 sizes up or down) is free within 7 business days of receiving the ring. Resizing beyond one month or involving complex rings may incur a cost of NIS 100-350, depending on complexity.

Necklaces/Bracelets: We offer complimentary chain resizing or stopper adjustments within 10 days of receiving the jewelry. Additionally, chain extensions are available for a nominal fee at any time.

Damaged Items

If the jewelry is damaged upon delivery, please contact us immediately for repair or replacement. Reach us at rennejewelry@gmail.com or mobile 052-5520331.

Insurance

RENNE is not responsible for any loss, theft, or damage to jewelry or embedded stones. We recommend insuring the jewelry upon receipt.

VAT

VAT applies to all orders delivered within the borders of Israel, as prescribed by law.

Privacy Policy

By providing your details, you confirm your consent to be registered in our accounting system or any electronic repository/database we use. Personal information collected may include email address, residential address, phone number, and full name. Your information may be used for communication, service provision, and improving our services. Customer information may be shared with third-party service providers to fulfill our services. The use of "cookies" may be employed to enhance your digital experience.

Trademark

The RENNE mark is our exclusive trademark. Unauthorized use of our logo, trade name, images, and products is strictly prohibited.

 

If you have any further questions or require assistance, please don't hesitate to contact us.